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Why was my super sent to AUSfund...

...and how do I get it back?

If your super has been sent to AUSfund, your old account was not receiving contributions and the fund's Trustee decided you were better off at AUSfund where fees are low, investment returns are competitive, and your account may be matched and combined with your other super via our successful consolidation program known as Cross Fund Matching.

Since April, AUSfund has received large numbers of members from AustralianSuper, Cbus, HESTA, Hostplus, Equipsuper, First Super, LUCRF, Media Super, MTAA, TWUSUPER and AON ERF.

Why wasn’t I asked before this happened?

Super funds are permitted to make transfers to AUSfund or the ATO on your behalf when accounts are considered inactive.

This is explained in their Product Disclosure Statements and Annual Reports, on their websites and in the letters sent to members prior to accounts being transferred.

How do I get my super back?

We are unable to reopen your old account for you, but you can transfer your super into any other super account you have. You can even open a new account with your old fund if you wish, but you might need to take some extra action to stop it being sent to the ATO in future.

To transfer super:

If you’re currently receiving contributions to one of our participating industry funds, we will automatically top it up with your AUSfund super via our Cross Fund Matching programs in October and early 2020. Click here to learn more about the program and see a list of the participating funds

You may also be eligible to claim your super directly to your bank account if your balance is under $200, you’ve retired or you’re experiencing severe financial hardship. You’ll find all the forms you need available for download in our forms library.

How can I get in touch with AUSfund?

Nearly half a million accounts have recently been sent to AUSfund so you’re not alone in wanting to talk to us.

We have made moves to increase our support staff to satisfy the current demand for our services but wait times are still much longer than usual. We understand that this does not create a good experience and we apologise for the inconvenience caused.