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How can we help you?

 

Contact us

 


Contact our team for questions about your AUSfund account or how to get your super back. 

For general information on unclaimed or inactive super and how to get it back, see our Frequently asked questions.

 

Phone: 1300 361 798

We will answer your calls between 8.30am – 5pm Monday to Friday
If calling from outside Australia: + 61 3 9067 2525

Please Note: We are currently experiencing extreme volumes of calls due to COVID-19 early release enquiries. If your enquiry is not urgent we request you call back at a later date or email us. There may be some delays in responding to your enquiries and we thank you for your patience.

If your enquiry is about the status of your early release claim, you can use the webform below or callback request to be directed to a dedicated team set up specifically to manage your COVID-19 claim questions. They will respond to you via email or escalate your enquiry if they are unable to assist.

Callback request form

 

 

For information about COVID-19 early release claims, including processing times and how to apply, click here.

Email:

ausfund@ifs.net.au

Address:

Locked bag 5132, Parramatta NSW 2124, Australia

 

Enquiry Form

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