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COVID-19 and your AUSfund account

 

We understand that we are now living in unprecedented times and the uncertainties of the global pandemic COVID-19 are challenging the ways we all live and work. We want to assure you that we are closely monitoring the situation through the relevant authorities and adapting our fund processes accordingly as the situation changes.

Of critical concern is the health and safety of our team, financial security for our members and continued ability to service members’ claims.

Member services and contact centre

At the same time as we are implementing remote working and social distancing policies within our work sites, we’re understandably receiving a significant increase in member enquiries. If your enquiry is not urgent we request you call back at a later date or email us at admin@ausfund.com.au. There may be some delays in responding to your enquiries so we thank you for your patience.

As an alternative, why not see if the answer to your question can already be found on our website? We have a full suite of forms that you can download in the form library along with instructions on how to provide the right identity documents to support your claim. We’re all in this together, our employees included.

Early release claims

The Government has allowed workers who have been stood down or had their hours drastically cut due to the pandemic to access up to $10,000 from their super in the current and next financial year. Members can log in to my.gov.au to check their eligibility and make an application. 

Learn more about the early release scheme here.

Please note: The application process is administered wholly via the Australian Tax Office who will instruct your super fund to release the funds to your nominated bank account. You cannot apply to your fund directly. To learn more about how to apply, visit ato.gov.au

Market volatility

Sharemarket and investment fluctuations can seem scary. AUSfund has always invested your super to minimise risk and maximise your return. Now is no different. Moving super out of a volatile product during a financial crisis can lock in your losses and cause you to miss out on a recovery as markets return to normal. We encourage all investors to remain calm. While AUSfund does not have a range of investment options for members to switch into, we are doing what we can to minimise significant upheavals to members’ returns.